© Copyright Fingerprint Fairy 2018
Our delivery charge is £6.95. Completed orders are sent via Royal Mail special delivery, this is a tracked and insured service. Fingerprint impression kits are despatched within 2 working days of receipt of order/payment by first class post and return postage is pre-paid.
We aim to despatch completed items within 28 working days of receipt of your order (for fingerprint jewellery this is from receipt of your returned fingerprint casts, for foot/handprint/pen to pendant jewellery this is from receipt of your images and for wedding range items this is from receipt of your leaves). Please bear in mind that each piece of jewellery is handmade to order. At busy periods, such as Christmas, Mother's Day and Father's Day it may take a little longer to receive your order.
If you are in a particular hurry for an item, just email us and we will do our best to meet your timescales.
Please contact us if your delivery is late or does not arrive. If an item is not delivered there is a 15 working days waiting period (from original despatch) before Royal Mail will classify a parcel as lost and from when a replacement can be produced.
All items sold by Fingerprint Fairy are handmade to order. We therefore regret that we cannot offer refunds on these items except where:
A product is faulty
The product delivered is different to that ordered e.g. keyring delivered instead of pendant
The personalisation details are spelt differently to those specified on the order
Please note that we cannot offer a refund where personalisation details are incorrect due to an error made on the order by the customer. Please also note that whilst every effort is made to comply with instructions as to where names or personalisation details should be placed, the placement may vary from those specified due to space constraints, we regret that we are unable to offer a refund in this instance.
If you choose to cancel your contract prior to work having started on your piece/s, please return any unused impression kits with a cancellation letter. Your item/s will be refunded in full, minus a charge of £7 for admin and despatch of any impression kits. If impression kits are not returned then we reserve the right to charge an additional £3.50 per impression kit. We regret that an order cannot be cancelled once work has started on an item.
We recommend that you use a signature service when returning items (i.e. signature post) as we cannot be held responsible for any items that do not reach us. Please ask at the Post Office for proof of purchase.
If there is a problem with any items you have ordered, please call or email us so that we can put things right as quickly as possible:
Please call 07903 204895 or email firstname.lastname@example.org.
International orders are subject to an extra £10.00 delivery charge, an invoice for which will be sent via PayPal.
The cost of returning the fingerprint impressions is to be met by the purchaser.
Should there be any VAT or import duties that are valid for importation of goods into your country, you will also be responsible for these.
For International orders please allow 10 working days for receipt of your impression kits.